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With T-Mobile FamilyWhere® a T-Mobile principal business relationship holder can utilize the FamilyWhere Android app or the My T-Mobile website to locate any telephone on their plan that is on the T-Mobile network.

Most the FamilyWhere service

The FamilyWhere service includes a xxx-day free trial for new users. After the trial ends, there's a monthly subscription for $ten that appears on your beak.
All phones that tin exist located past FamilyWhere receive a notification when they are added to the service and a recurring notification every bit a reminder that they are still a part of the service.
Android users tin also install the FamilyWhere app for free for additional features.

About the FamilyWhere app

The FamilyWhere app is available for Android only. For other devices, you tin can manage FamilyWhere via My T-Mobile > My Account > Profile > Family unit Controls > FamilyWhere.
Permit family members check in with you lot through text message or run across where they are on a map in existent-time.
Go text or e-mail notifications generated by scheduled automatic location alerts.
Access a seven-solar day log of FamilyWhere location history.
Apply any capable device—your phone, tablet, or calculator—to speedily and accurately locate phones on your agile account. No extra software is required.
The FamilyWhere app does require that GPS is enabled for tablets.
The FamilyWhere app isn't supported on smartwatches. Exception: The Timex FamilyConnect smartwatch is compatible.

Signing up

What you need to apply it

An agile T-Mobile business relationship. FamilyWhere doesn't rail devices on suspended accounts.
A Primary Business relationship Holder assigned on the business relationship. Only the Primary Account Holder can activate FamilyWhere service and run into located devices.
A T-Mobile data plan.
By design, FamilyWhere notifications tin can't exist disabled on a kid's phone. These notifications are required by FCC regulations and by T-Mobile Privacy and Prophylactic policy.

Sign upwards on your mobile device

If you use a VPN or VPN app, turn it off while you get fix.
Open the FamilyWhere app and selectBecome Started.
Enter a valid email address in the Create your account text box and chooseCreate Account.
Select the check box next to the person you want to runway on the account and cullLocate!

Sign up on My T-Mobile

Get to My T-Mobile and log in to your business relationship.
ChooseMy business relationship.
Select Profile.
SelectFamily Controls, then chooseFamilyWhere.
SelectBecome Started.
Enter the Bones Data.
Review and agree to the Terms of Service.
Select and proper noun phones to locate.
Choose Done.

Add a Family unit Member

Add a Family Member via Android

Open the FamilyWhere app.
Access the app menu past selecting the Menu icon.
Select My Settings > My Family.
Select Add Family Member.
Permit FamilyWhere to access contacts.
Select the phone number linked to the Family Member.
Enter name, and then select OK.

The My Settings selection from the chief menu offers a My Family option that allows adding a Family Member, but this option is only valid if there are phone numbers that tin exist added to the Family unit. If none are available, the app will highlight that.

Add a Family Member via My T-Mobile

Log in to your T-Mobile account.
Choose your proper noun.
Select Contour > Family Controls > FamilyWhere > Settings.
SelectAdd Family Member.
Select the phone number linked to the Family Member.
Enter a name and choose a photo, then select Add together Family Member.

The Add Family unit Fellow member selection is just listed if at that place is one or more telephone numbers available to exist added every bit Family unit Members. If none are available, the choice will not exist shown.

Locate and cheque-in

Locate a family fellow member

Go to My T-Mobile and log in to your business relationship.
Select My account.
Select Profile.
Select Family Controls.
Select FamilyWhere.
Select a proper name or mobile number to locate.

Locate a line after initial sign-in

The app automatically locates all lines on the list of locatable devices upon signing in. To locate a line subsequently initial sign-in, choose the proper name of the device at the top of the screen. FamilyWhere volition not work if all shortcodes are blocked on your business relationship.

You can runway upwards to a total of 10 lines on an account.
Just the approximate location (the nearest cell belfry) of iOS (Apple) devices on your business relationship will display in FamilyWhere.
Tablets are trackable to a location as long as they are associated with a T-Mobile number and have GPS enabled. However, T-Mobile can't guarantee location accurateness on these devices.
All lines on the locatable devices list receive a text message when they go locatable and about once a month another text is sent.

Access check-in details

Open the check-in bulletin that you received.
Cull the URL included in the text.

Send a cheque-in message

Launch the FamilyWhere Android app and selectCheck In.
Enter the recipient and bulletin content.
SelectShip.

Landmarks

Create Landmark via Android

Open the FamilyWhere app.
Navigate on the map using finger pinches and swipes to notice the location where you lot desire the landmark.
Touch the spot on the map where yous desire a landmark and hold for 2 seconds, and then elevator upwardly your finger.
Select Add together a place.
Enter landmark name, and then select OK.

Note: The Landmarks option from the main carte du jour offers a Create Landmark selection that allows creating a landmark by entering an address, but this choice currently rejects many residential addresses. A landmark must be created if the 'Yous must enter a valid address. Double-check the address and endeavor once more.' error message is received.

Create Landmark via My T-Mobile

Log in to My T-Mobile.
Choose your name.
SelectProfile > Family unit Controls > FamilyWhere > Create a Landmark.
Enter landmark accost and name.
SelectSave and create.

Android 10 Location Accuracy Comeback: Setting Change

Location precision when locating newer Android devices can be improved by changing a device setting from the default. The setting must be changed on the located device, not the device you are locating from.

Modify settings

The path to modify the setting varies past device manufacturer:

Samsung: Go to Settings > search for Service > select Service Provider Location > gear up to Allow All The Time
Google: Go to Settings > Location > App Permissions > … > Show Arrangement > Carrier Location > set to Allow All The Time
OnePlus: Go to Settings > search for Carrier > select Carrier Location Access > set to Always Allow
Motorola: Go to Settings > Location > select Carrier Location Attribution > plough On
LG: Go to Settings > search for Carrier > select Carrier Location Permission > select Permission Setting > fix to Allow All The Time

Devices that require the settings change to a higher place include:

Samsung Milky way A71 5G
Samsung Galaxy Note ten 5G
Samsung Galaxy S10 Calorie-free
Samsung Galaxy S20 5G
Samsung Galaxy S20 Ultra 5G
Samsung Milky way S20+ 5G
Samsung Z Flip 5G
Google Pixel 4
Google Pixel 4 XL
OnePlus 7T
OnePlus 7T Pro 5G
OnePlus eight
Motorola K Fast
Moto E
Moto G8 Power
Moto G8 Stylus
LG Aristo 5
LG Stylo 6
LG V60 ThinQ

Canceling your subscription

Go to My T-Mobile and log in to your business relationship.
ChooseMy account.
Select Profile.
ChooseFamily Control.
Select FamilyWhere.
SelectSettings.
Under Settings select Unsubscribe from FamilyWhere.
Select Unsubscribe.

If you're running into issues with this app, check out our troubleshooting tips.

FAQs

Can T-Mobile FamilyWhere® notice a lost or stolen phone?

Yeah, if the telephone is turned on and in service, you can use T-Mobile FamilyWhere® to discover it. Keep in mind that if your lost or stolen phone does non have GPS or if it does accept GPS, but is not in clear view of the sky, your location may be reported as a wide expanse.

Why don't I always get a location?

T-Mobile FamilyWhere® uses GPS and other network technologies to obtain locations. GPS location tin be very accurate if the telephone tin "see" the GPS satellites. If the phone is indoors or in a place where it cannot direct see the GPS satellites, the organization automatically uses alternative location technologies. In these cases, you may receive a location with an accuracy of a few hundred yards or more than. iOS devices always use these alternate location technologies. When you asking a location you will be given the best possible location fix given the conditions.

In some situations, T-Mobile FamilyWhere® will not be able to locate a phone. The nearly common reasons are:

The phone that you are trying to locate is deep inside a edifice or automobile.
The phone is surrounded past alpine buildings, hills, or trees.
The phone is powered off.
The phone's bombardment has run out.
The phone is not in T-Mobile network coverage.
Service on the particular line/number has been terminated or suspended.

In these cases, T-Mobile FamilyWhere® will tell y'all that the phone was non able to be located.

Do I need a text messaging plan?

A text message plan is not required to utilize T-Mobile FamilyWhere®. Fifty-fifty if you accept text messaging turned off, y'all can nevertheless subscribe and utilize the service.

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Source: https://www.t-mobile.com/support/plans-features/t-mobile-familywhere-app